Privacy Policy

1. Information We Collect

We collect information you provide directly through our contact form, including your name, email address, phone number, and message. We also collect technical and statistical information through Google Analytics 4 and Microsoft Clarity, such as pages visited, visit duration, device type, and general interactions with the website.

2. How We Use Your Information

We use collected information to answer inquiries and quote requests, communicate about our services, analyze website performance and use, identify errors or navigation difficulties, improve our content and services, and send commercial information when you have provided consent.

3. Cookies and Tracking Technologies

Our website uses technologies required for its operation and analytics tools provided by Google Analytics 4 and Microsoft Clarity. These tools provide statistics, heat maps, and session recordings that help us understand website use and improve the browsing experience.

For more information about the cookies we use and how to manage them, please review our Cookie Policy.

4. Sharing Information with Third Parties

We do not sell or rent your personal information. We may allow service providers that help us operate and analyze the website, including Google Analytics and Microsoft Clarity, to process certain information only for the purposes described in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

6. ARCO Rights

You may access your personal data, request correction when it is inaccurate, incomplete, or outdated, request cancellation when applicable, and object to processing when a legitimate reason exists. These are known in Mexico as Access, Rectification, Cancellation, and Opposition (ARCO) rights.

You may also request limitations on the use of your data or withdraw consent when applicable. To exercise these rights, email [email protected].

Your request must include your name, a method for receiving notices, the right you wish to exercise, a clear description of the relevant personal data, and information that helps locate it. You must also verify your identity and, where applicable, your authority to represent the data subject.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal obligations.

8. Changes and Updates

We may update this Privacy Policy to reflect legal, technical, or service-related changes. The current version and its update date will remain available on this page.

9. Contact

ZYNRA IT — Zacatepec de Hidalgo, Morelos, Mexico. Email: [email protected]. Phone: +52 734 100 0557.

Use of this website is also subject to our Terms and Conditions and Cookie Policy.